PRIVACY POLICY

As with all retail websites, your information is collected when you shop online with Reconnect. We use this information to enhance your future shopping experiences with us, to contact you about your orders and to send you any special offers and promotional material we think may be of interest to you. The information we collect is:

  • Your name
  • Email address: we send you updates of your order’s progress and any of our marketing emails we think may interest you. Please note we also keep a record of any e-mail correspondence you send us to help keep track of any problems or concerns you've had with our products or services.
  • Telephone/mobile number: this is only used to contact you about your order
  • Credit card details: your details are securely stored with our payment processing partner using bank-grade encryption
  • Billing and delivery address: used to confirm payment information and deliver your parcel. We occasionally also make your name and billing address details available to selected third-party businesses whose products we think you may also love.

Marketing permissions

When you place an order or register your information with us, you are agreeing to the above usage of your information. However, you can manage your mailing subscription preferences by following the below steps or signing into your online account and saving your preferences in the Mailing Subscriptions section.

  • If you do not wish to receive our marketing emails please email hello@reconnectlabel.com to unsubscribe.
  • If you do not wish to have your information made available to third parties please email hello@reconnectlabel.com with your name and address details to unsubscribe.

Further information

If you have questions about your personal data or our privacy policy, please contact us at hello@reconnectlabel.com to see all the information we have about you. If any of the information we have is incorrect, please write to us at hello@reconnectlabel.com

Website security

All Reconnect online purchases take place in a safe environment using the latest security technology to protect our customers. Our site is powered by Shopify, certified Level 1 PCI DSS compliant.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.


COOKIE POLICY

Introduction

We use cookies on our website to create the most secure and effective website possible for our customers.

What is a Cookie?

A cookie is a small text file that is sent to and stored on your computer, smartphone or other device as you browse a website. Most websites you visit will use cookies in order to improve your user experience by enabling that website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, remembering what's in your shopping basket, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site − for example, when you enter your login details and move to another page it won't recognise you and it won't be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting ('first party cookies') or they may be set by other websites who run content on the page you are viewing ('third party cookies').

Our Cookie Policy

Third Party Cookie Integration: We may use third party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website. You can visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

First Party Cookie Integration: We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests.  We may also use cookies to improve your shopping experience by keeping track of what you have in your basket and to remember you when you return to our site. This is important to us as we want to improve your journey across the website and your experience of browsing the Reconnect range. To opt out of our cookies used for this online advertising, please contact hello@reconnectlabel.com

Some people find the idea of a website storing information on their computer, smartphone or other device a bit intrusive. If you prefer, it is possible to block some or all cookies or even to delete cookies that have already been set; but you need to be aware that you will lose some functions of the website and you will not be able to order products from us. If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices.

The cookies stored on your computer, smartphone or other device when you access this website are set by Reconnect, our suppliers who partner with us to help deliver a high quality website, and other third parties.